The second module gives an insight on how a good interface designer should consider the seven stages of action. Doing so, shifts the focus from designing to achieve tasks to designing to achieve goals. It’s important to understand how humans achieve goals through the a series of actions that are wonderfully explained using this diagram:
This module also explains that the usage of a device or tool should have information embedded into the environment instead of the brain. Knowledge is gathered through experience. The tool should demand minimal cognitive effort by the user thereby reducing the gulf of execution. Feedback should be instant in order to minimize gulf of evaluation.